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Frequently Asked Questions
Textbooks
Computers
Merchandise
Graduation
Accounting
Textbooks

How do I know what books I need?
Our books are listed by course, so once you know what classes you’re in, you can go to our course materials Get My Textbooks feature on our website, enter your classes, and see the books your need! You can print off your booklist and bring it to the store or order your books online! Our friendly staff is available to assist you with your online or in-store purchase.


How do I get my books?
The Course Materials department is located in the rear of the Bookstore. Books are organized alphabetically by class. All you need to do is bring your class schedule and your booklist for the easiest in-store experience! Or if you would like to shop online, click here to shop and compare your course materials prices on our website. Enter your classes and add your required course materials to your cart. Simply create an account and choose your shipping and payment methods, and we will take care of the rest. Shipping within the state of Montana takes approximately 24 hours once it leaves the store, out of state takes 3-5 business days in the continental US. We strive to ship your order within one business day of you placing your order, providing all your requested products are in stock.


What if my class isn't listed?
If your class is not listed it either means that there are no books for that class, or we haven't received the order from the professor yet.


Can I return my textbooks?
Yes! There are several options for returning and/or selling your books back to the Bookstore. We want to make certain that you are only purchasing the books you need, and that you have an exceptional experience with the Bookstore regarding your course materials. So, with that in mind, here are a few of the best options relating to returning textbooks:

Rentals
When you rent from the Bookstore, you pay a lower cost upfront to use the book(s) for the semester and return them by the last day of finals week (at the latest!). You will need a credit or debit card to secure your rental as well as your Cat Card to rent your books. Rental books are one of the easiest and most convenient ways to save money on your course materials, and we know most of our students want to be able to rent their books. We make every effort to rent as many books as possible, but please understand that books are deemed “rentable” by wholesalers who evaluate the current course materials marketplace when providing us with rental offers. Books that are not returned will be charged to the card that was used to rent your book(s). The cost charged to you if your book(s) are not returned will be the difference between the purchase price and the rental price, plus a $10 fee. This can add up fast if you have more than one rental, so be sure to get your book(s) back on time to avoid this happening.

Buyback,
or selling back your unwanted or unneeded textbooks, occurs at end of the semester starting the Friday of finals week through the end of finals. You can also sell back your books in the Bookstore the third Friday of the month throughout the semester. If those times still do not work with your schedule, we also offer a 24/7 online buyback feature through our website. The summer buyback schedule varies, and updates are made on our social media platforms. We do not set the prices offered for wholesale buyback; rather they are generated by our used book partners. In order to have a successful buyback experience, your books need to be in good condition, with normal wear and tear acceptable. Water damaged books or ripped pages are examples of wear and tear that are NOT accepted, and yes, coffee stains are included as unacceptable damage.

Returns
Returns for a full refund are available for the first 2 weeks after the first day of class for the spring and fall semester. In the summer, books are returnable during the first week of classes. Please remember that books need to be in the condition that they were purchased in and with the ORIGINAL receipt to receive a full refund.


Why aren't you buying back my book?
We only buy books at retail value that are being requested by a faculty member for the upcoming semester. If a book has not been requested by a professor, we will attempt to buy it on behalf of a used book wholesaler. Sometimes, neither a professor or a wholesaler is looking for the book, and we cannot buy it back. If your book isn't being used or it is too damaged for us to return, we cannot accept the book. At that point, you have the option of selling it yourself online, to a friend, or donating it to a good cause. As a student-owned non-profit, we make every effort to buy as many books as possible, but sometimes we are unable to offer you a value for your used book.


When are my rentals due?
Rented textbooks are due back the last Friday of finals week. If you do not get your rental back on time, you will be charged the difference between the rental and the purchase price plus a $10 fee per book. This is done to protect the investment of our student-owners and to continue to be able to offer the lowest possible rental price.


What if I want to buy my rental?
Many of our students wish to buy their rentals at the end of the semester. All you need to do is bring the book and an ID to the course materials department, we will "return" the book so it is no longer associated as a rental and then you pay the difference between the rental price and the purchase price.


What is an iClicker and why do I need one?
iClickers are an in-class tool used in many large lecture courses. You only need one iClicker, and it can be registered to many classes at one time. You will most likely use it for multiple semesters at MSU, so check before you sell it back at the end of the semester. Your professors will teach you how to use and register your iClicker.


What is the difference between an e-book and an access code?
An eBook is just a digital version of your textbook that can be downloaded on your favorite device. There are several options for eBook purchasing that will allow you access to the book for varied amounts of time. Please make sure you are purchasing the eBook for enough time to complete your coursework. If you have any eBook questions, just let us know and we will be happy to assist you with your purchase.

An access code is a code that is entered into the website designated on the code. Once you enter this code you then have access to your textbook as well as homework, study programs, and other tools (depending on the publisher of the book/access code). Your professors will help you register and use your access code.
What is inclusive access?

Inclusive Access (IA) is the easiest, most affordable course materials option. If you have a class that has an IA title will have the course materials automatically loaded into D2L, and you will be billed for the material directly through your student account. Should you already have a copy of the course material or wish to not utilize the IA function for any reason, you have the option of “opting out” of the IA title during the first 15 days of the semester.
Computers

Where can I get Microsoft Office 365?

You get Microsoft Office 365 for free for each semester you are a current student. Click here for download instructions. Still having issues? Visit UIT in the Renne Library for more help.


What is the discount for Apple computers?
The student pricing for Apple computers is anywhere from $50 to $300 off depending on the model. Click here to see our already educated discounted pricing.


Who can purchase Apple computers?
With our student pricing comes restrictions. Students, faculty, staff and alumni are eligible to receive Apple education pricing.


Can I pay with an Apple gift card?

No, Apple gift cards are only available to use inside an Apple store or through their website.


Can I get a warranty for my computer?
For Apple products, if you would like to acquire Applecare, it is required to be purchased at the same time of the product, or you have thirty days to update it straight through Apple. We also sell Consumer Priority Service for all other products.


If I drop my computer off for repair, how long will it take?
Repair time depends on how extensive your repair is and how many customers are in front of you. Feel free to call 406-994-6580 to get an estimation before you come in.


Can I bring in a computer for repair work even if I am not affiliated with MSU?
Yes, we also provide repair work for people outside of the MSU community.


Can I bring in my computer for repair even if I didn't purchase it through MSU Bookstore?
Yes, we offer repair work on computers even if they were not purchased through us.
Merchandise

The size I want is not listed on the website. Are their more options in the store than online?
All of our product in-store is available on-line. If we are out of a size on-line, we are out of the size in-store as well.
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How long after I placed my order is it processed?
Orders are proceseed at 8am on business days in the order they were placed. If your order is placed after 8am, it will be processed the following business day


Why can't I ship to my PO Box?

We ship via UPS which allows you to get your items delivered straight to your door.


I hear that as a student, I am part owner of MSU Bookstore. What does that mean for me?
MSU Bookstore is student and faculty owned and in order to give back to our owners, all textbooks and general books are offered at a 10% discount. In order to make it easier for you to compare textbook prices, the discount is built in to the price. We offer other discounts as well by having our margins on art and school supplies less than the suggested market value.
Graduation

Can I return or exchange my regalia?

Yes, returns on regalia can be made up until the final two weeks before the ceremony. Returns require the items to be in the same condition as when purchased, and you must have your receipt.


What do I need for Graduation?

  • Basic regalia for undergrads consist of a cap, gown, and tassel.
  • For Masters and Doctorates regalia consist of cap, gown, tassel and hood.


  • Are stoles required?
    Although completely optional, the stole is a nice regalia option that has special significance in the MSU Community. After the ceremony, the graduate may gift their stole to either a faculty member, family member, or close friend who supported them or had an impact on their academic career.


    How can I get my cords?

    Cords are given to the graduate by their school (School of Nursing, School of Engineering, etc.)


    What determines what tassel color I get?

  • Black is for Masters and all Bachelor graduates with a GPA of 3.24 and below
  • Royal Blue is Bachelors with a GPA of 3.25-3.69
  • New Gold is for Bachelors with a GPA of 3.7 and above.
  • Old Gold is for Doctorates


  • I didn’t get the right tassel color can I exchange it?
    Yes, just bring your old tassel in and let us confirm your tassel color with you student ID, and we will take the exchange. No receipt required.


    How can I find out if I’m on the graduation list?

    The list of graduates for the upcoming graduation comes from the registrar office. Either see them in Montana Hall or visit with them in our store during Grad Fair.


    What is Grad Fair?

    Grad Fair is an event that the bookstore hosts during both the fall and spring semesters. Visit the store, and confirm you are on the list to graduate, purchase your cap, gown and tassel as well as diploma frames, class rings, and announcements. Meet with the Alumni Foundation, Financial Aid Office and the graduate department on campus. Enter to win a free diploma frame, and learn about our graduation sale.
    Accounting

    How do I charge to a department or grant on campus?
    Fill out this application and submit to our accounting department or email it to dbloxham@montana.edu Make sure that all the approved names to charge to the account are listed as well as a good contact to reach if we need to get charging approval.
    Once the application is set up, bring your items to the customer service counter, our accounting register or Blank Canvas, and we can charge the account. Account charges are not automatic and will actually be billed to your account once monthly.


    Can I pay with my Catcard?

    Yes, as long as there are current funds on your card, we can take it as a tender


    What if my parents want to help pay for my books and school supplies?
    We offer the option for parents to securely store their credit card information at our customer service desk to allow their students to charge the card. Parents are allowed to set up restrictions for their cards so that students are only allowed to purchase approved items. MSU Bookstore’s customer service phone number is toll free 1-888-247-2546.


    With Covid, are you currently taking cash?

    At this point in time we are only taking electronic forms of tender to decrease the amount of item passing.


    What if my parents want to help pay for my books and school supplies?
    We offer the option for parents to securely store their credit card information at our customer service desk to allow their students to charge the card. Parents are allowed to set up restrictions for their cards so that students are only allowed to purchase approved items. MSU Bookstore’s customer service phone number is toll free 1-888-247-2546.