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Frequently Asked Questions

Important Dates:
Refunds:  Last day for a full textbook refund is 2 weeks after the start of class

Buyback:  Friday before finals week and all of finals week

Rentals:  Due the Friday of Finals week; charged during the week after finals week if the rental is not returned

Last day to buy Spring books:  during the week after Spring Break

Last day to buy Summer books:  during the last week in June

Last day to buy Fall books:  during the 3rd week in October


When you rent from the Bookstore, you pay a lower cost up front to use the book(s) for the semester and return them by the last day of finals week (at the latest!). You will need a credit or debit card to secure your rental as well as your Cat Card to rent your books. Rental books are one of the easiest and most convenient ways to save money on your course materials, and we know most of our students want to be able to rent their books. We make every effort to rent as many books as possible, but please understand that books are deemed “rentable” by wholesalers who evaluate the current course materials marketplace when providing us with rental offers. Books that are not returned will be charged to the card that was used to rent your book(s). The cost charged to you if your book(s) are not returned will be the difference between the purchase price and the rental price, plus a $10 fee. This can add up fast if you have more than one rental, so be sure to get your book(s) back on time to avoid this happening.

Rented textbooks are due back the last Friday of finals week. If you do not get your rental back on time, you will be charged the difference between the rental and the purchase price plus a $10 fee per book. This is done to protect the investment of our student-owners and to continue to be able to offer the lowest possible rental price.

Many of our students wish to buy their rentals at the end of the semester. All you need to do is bring the book and an ID to the course materials department, we will "return" the book so it is no longer associated as a rental and then you pay the difference between the rental price and the purchase price.

Inclusive Access (IA) is the easiest, most affordable course materials option. If you have a class that has an IA title, the course materials are automatically loaded into D2L, and you will be billed for the material directly through your student account. Should you already have a copy of the course material or wish to not utilize the IA function for any reason, you have the option of “opting out” of the IA title during the first 15 days of the semester.

To Opt-Out: 1. Click the Redshelf link in D2L
2. Click the hyperlink underneath 'View Course Materials' that says "view course details to opt-out of course materials"
3. Scroll to the bottom of the screen. Click the gray button that says "I want to opt-out of access for all required materials for this course"
4. Follow the instructions on the box that pops up to complete the opt-out process

1. Once you have registered for courses and have your course schedule, log on to www.msubookstore.org, and navigate to “Get My Textbooks” under the Course Materials tab.
2. Based on your schedule, select your term, department, course, and section. Click the green button and begin comparing prices from MSU Bookstore, Amazon, and many other online retailers. 93% of students who do this choose MSU Bookstore to be their course materials provider!
3. Add your desired course materials to your cart. Remember to select the conditions (New, Used, Rental, Digital, etc.) you prefer.
4. Checkout!! Please carefully read and follow any informational pop ups before finalizing your order.
5. During the checkout process, you will choose how you wish to receive your order. You can choose pick-up in store, residence hall delivery (Residence Haul service), or have them shipped to an address of your choice (PO Boxes). If you choose pick-up at store, you will then come to the store once you’ve been emailed that your order is ready. Residence Haul delivery and ship out methods will arrive at your address as soon as possible.

A Few Other Things to Remember 1. Please have your Cat Card on hand when you arrive if choosing pick-up at store, so that we can make sure the right order goes to the right person.
2. Please fill out your order form with the information of the person who is going to actually pick up your order.
3. Carefully read all disclaimers, rental agreements and information, returns info, etc. We want you to have a good experience, and that starts with you being as informed as possible. Questions? Just give us a shout and we will help answer them for you.
4. Shipping your order? Great, just please make sure it is to a physical address and not a PO Box. UPS doesn’t deliver there, so putting that as an address will slow your delivery process significantly.
5. Check your email for updates to your order, and don’t forget to check you junk/spam folder!! This is especially important during this fall semester, as the COVID-19 situation may cause policies, dates, and delivery methods to change rapidly.

Our books are listed by author and course, so once you know what classes you’re in, you can go to our course materials Get My Textbooks feature on our website, enter your classes, and see the books your need! You can print off your booklist and bring it to the store or order your books online! Our friendly staff is available to assist you with your online or in-store purchase.

The Course Materials department is located in the rear of the Bookstore. Books are organized alphabetically by author last name. All you need to do is bring your booklist for the easiest in-store experience!

If your class and/or books are not listed it either means that there are no books for that class, or we haven't received the order from the department/professor yet.

Yes! There are several options for returning and/or selling your books back to the Bookstore. We want to make certain that you are only purchasing the books you need, and that you have an exceptional experience. So, with that in mind, here are a few of the best options relating to returning textbooks:

Returns for a full refund are available for the first 2 weeks after the first day of class for the spring and fall semester.
In the summer, books are returnable during the first week of classes. Please remember that books need to be in the condition that they were purchased in and with the ORIGINAL receipt to receive a full refund. YOU MUST HAVE A RECEIPT TO GET A REFUND!

Buyback is when you sell back your unwanted or unneeded textbooks. Buyback occurs at the end of the semester starting the Friday before finals week through the end of finals. You can also sell back your books in the Bookstore the third Friday of the month throughout the semester. If those times still do not work with your schedule, we also offer a 24/7 online buyback feature through our website. The summer buyback schedule varies, and updates are made on our social media platforms. We do not set the prices offered for wholesale buyback; rather they are generated by our used book partners. In order to have a successful buyback experience, your books need to be in good condition, with normal wear and tear acceptable. Water damaged books or ripped pages are examples of wear and tear that are NOT accepted, and yes, coffee stains are included as unacceptable damage.

We only buy books at retail value that are being requested by a faculty member for the upcoming semester. If a book has not been requested by a professor, we will attempt to buy it on behalf of a used book wholesaler. Sometimes, neither a professor or a wholesaler is looking for the book, and we cannot buy it back. If your book isn't being used or it is too damaged for us to return, we cannot accept the book. At that point, you have the option of selling it yourself online, to a friend, or donating it to a good cause. As a student-owned non-profit, we make every effort to buy as many books as possible, but sometimes we are unable to offer you a value for your used book.

iClickers are an in-class tool used in many large lecture courses. You only need one iClicker, and it can be registered to many classes at one time. You will most likely use it for multiple semesters at MSU, so check before you sell it back at the end of the semester. Your professors will teach you how to use and register your iClicker.

An eBook is just a digital version of your textbook that can be downloaded on your favorite device. There are several options for eBook purchasing that will allow you access to the book for varied amounts of time. Please make sure you are purchasing the eBook for enough time to complete your coursework.
If your ebook is from RedShelf, please use the following links if you need any assistance.

RedShelf Home Page

For Students: How to Access Materials

Instructor Support

If you have any eBook questions, just let us know and we will be happy to assist you with your purchase.

An access code is a code that is entered into the website designated on the code. Once you enter this code you then have access to your textbook as well as homework, study programs, and other tools (depending on the publisher of the book/access code). Your professors will help you register and use your access code.


You get Microsoft Office 365 for free for each semester you are a current student. Click here for download instructions. Still having issues? Visit UIT in the Renne Library for more help.

The student pricing for Apple computers is anywhere from $50 to $300 off depending on the model. Click here to see our already educated discounted pricing.

With our student pricing comes restrictions. Students, faculty, staff and alumni are eligible to receive Apple education pricing.

No, Apple gift cards are only available to use inside an Apple store or through their website.

For Apple products, if you would like to acquire Applecare, it is required to be purchased at the same time of the product, or you have thirty days to update it straight through Apple. We also sell Consumer Priority Service for all other products.

Repair time depends on how extensive your repair is and how many customers are in front of you. Feel free to call 406-994-6580 to get an estimation before you come in.

Yes, we also provide repair work for people outside of the MSU community.

Yes, we offer repair work on computers even if they were not purchased through us.


All of our product in-store is available on-line. If we are out of a size on-line, we are out of the size in-store as well.

Orders are proceseed at 8am on business days in the order they were placed. If your order is placed after 8am, it will be processed the following business day

We ship via UPS which allows you to get your items delivered straight to your door.

MSU Bookstore is student and faculty owned and in order to give back to our owners, all textbooks and general books are offered at a 10% discount. In order to make it easier for you to compare textbook prices, the discount is built in to the price. We offer other discounts as well by having our margins on art and school supplies less than the suggested market value.


Fill out this application and submit to our accounting department or email it to dbloxham@montana.edu Make sure that all the approved names to charge to the account are listed as well as a good contact to reach if we need to get charging approval. Once the application is set up, bring your items to the customer service counter, our accounting register or Blank Canvas, and we can charge the account. Account charges are not automatic and will actually be billed to your account once monthly.

Yes, as long as there are current funds on your card, we can take it as a tender

Parents can deposit funds onto their student’s CatCards, purchase a MSU Bookstore Gift Card, or set up a Charge account with our accounting department. To set up a charge account please email MSUBookstoreAccounting@montana.edu


Yes, returns on regalia can be made up until the final two weeks before the ceremony. Returns require the items to be in the same condition as when purchased, and you must have your receipt.

  • Basic regalia for undergrads consist of a cap, gown, and tassel.
  • For Masters and Doctorates regalia consist of cap, gown, tassel and hood.

  • Although completely optional, the stole is a nice regalia option that has special significance in the MSU Community. After the ceremony, the graduate may gift their stole to either a faculty member, family member, or close friend who supported them or had an impact on their academic career.

    Cords are given to the graduate by their school (School of Nursing, School of Engineering, etc.)

  • Black is for Masters and all Bachelor graduates with a GPA of 3.24 and below
  • Royal Blue is Bachelors with a GPA of 3.25-3.69
  • New Gold is for Bachelors with a GPA of 3.7 and above.
  • Old Gold is for Doctorates

  • Yes, just bring your old tassel in and let us confirm your tassel color with you student ID, and we will take the exchange. No receipt required.

    Grad Fair is an event that the bookstore hosts during both the fall and spring semesters. Visit the store, and confirm you are on the list to graduate, purchase your cap, gown and tassel as well as diploma frames, class rings, and announcements. Meet with the Alumni Foundation, Financial Aid Office and the graduate department on campus. Enter to win a free diploma frame, and learn about our graduation sale.