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Repair Technician

Overview Incorporated in 1931, Montana State University Bookstore, Inc. (MSU Bookstore), is a student-faculty owned cooperative that serves Montana State University and the surrounding Gallatin Valley community.

As a student-faculty co-op, MSU Bookstore seeks to provide the lowest possible pricing on textbooks for our students. This is done through rebating the excess profits of previous years’ sales back to our student owners through aggressive textbook discounting.

General Description/Overview
This position is responsible for assisting customers, performing computer diagnostic and repair work, and aiding the computer department. The position may require extensive interaction with faculty, students, and other Bookstore employees.

Duties and Responsibilities
  • Communicate with customers and partners regarding repair.
  • Diagnose customer computer repair issues, perform repair
  • Assist customers on the sales floor in matters of hardware, peripherals, and accessories, both in person and via phone or email
  • Order merchandise and repair parts
  • Assist in annual inventory and weekly Apple inventory process
  • Process mail orders and special orders
  • Cashier
  • Complete return forms for defective merchandise
  • Aid in invoice process for Accounting
  • Organize and maintain repair
  • Answer phones and respond to email
  • Other duties as assigned

    Decision Making Responsibility This position is self-directed in that it is responsible for performing computer repair. This position must be able to work without constant, direct supervision and must be able to identify potential problems and either resolve or make suggestions about resolution. Procedures are established by the department supervisor, accounting, shipping/receiving, and the software that is used.

    Professional Contacts Contacts include the campus community, general public, and Bookstore employees. Contacts are made in person or by phone or email and generally consist of providing information, placing orders, and resolving problems.

    Special Equipment/Software
  • Devices and software available for sale
  • Customer devices to be repaired
  • Cash register
  • Apple GSX repair interface software
  • MBS ARC inventory web interface
  • Microsoft Office – particularly Word, Excel

    Working Conditions
  • Standing on feet for 8-hour shifts
  • Lifting boxes and other merchandise (up to 50 lbs.)
  • Working around interruptions by customers, phone, other employees

    Minimum Qualifications
  • High School diploma or equivalent
  • sales and customer service experience
  • extensive computer and computer repair experience
  • internet and software experience
    Please submit your resume and cover letter to:
    Kathie Sullivan
    125 Strand Union Building
    Bozeman, MT 59717

    Temporary Employees:

    MSU Bookstore, Inc. is currently accepting applications for temporary employees to work occasionally through the summer, the fall rush, mid-August through mid-September. The spring rush, December through mid-January, inventory in March and spring textbook buyback, late April through mid-May. Ideal for individuals interested in working occasionally or on an on call basis. 

    Cashiers, door greeters/security, clothing/merchandise clerks and textbook clerk positions are available. These positions require working 8 hour shifts, (including some Saturday shifts), lifting 10-50 lbs. continuously throughout the shift. Starting rate is $9.48/hour. 

    Stop by our customer service desk to pick up an application or download here. Drop off or mail to: MSU Bookstore, Inc., 125 Strand Union, Bozeman, MT 59717-3160. 

    MSU Bookstore, Inc. is a non-profit corporation independent from Montana State University.

    Student Work Study:

    Available positions listed at

    Download the Application

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